Effective on 13th July 2016

1. Introduction

EATPLAYLIVE PTE. LTD., (“EatPlayLive”, “we," “our" or “us") with registered address at 120 Robinson Road #07-01 Singapore 068913, respect your privacy and is committed to protecting it through our compliance with this policy when you visit and/or use the EatPlayLive website or mobile site (“EatPlayLive sites” or “sites”) or mobile applications (“mobile app” or “apps”).Please read this privacy policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, in whole or part, please refrain from using our websites or apps. By accessing or using our websites or apps, you agree to this Privacy Policy and our Terms of Use.

2. Types of Information Collected and How We Collect the Information

We collect two types of information about you: Personal Identifiable Information and Non-Personal Identifiable Information.

Personal Identifiable Information refers to information that personally identifies you. When you engage in certain activities on the sites or apps such as registration, ordering a product or service from us or our partners, posting a review, sending us or our partners’ feedback, requesting information about our services or applying for a job; we may specifically ask certain personal information about yourself. If you do not wish to provide the information, please exit and do not continue with the activity.

The personal identifiable information we may specifically ask includes your first and last name, e-mail address, telephone, country, username and password. If you register via Facebook, you also authorize us to have access to your profile information such as your date of birth, gender, profession, income, hobbies, Facebook profile picture, marital status, number of children, nationality and your Facebook friends list. When you make a purchase on our sites or apps, we will also ask for your credit and debit card information (we do not store credit and debit card information on our system).

Non-Personal Identifiable Information refers to information that does not personally identify you. It may include things like the Uniform Resource Locator ("URL") of the website you visited before coming to our Website, the URL of the website you visit after leaving our Website, the type of browser you are using, your Internet Protocol ("IP") address and searches and activities made in sites or apps. We, and/or our authorized Third Party Service Providers and Advertisers, may automatically collect this information when you visit our Website through the use of electronic tools like Cookies and Web beacons. We use Non-Personally Identifiable Information to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third Party Service Providers and Advertisers to measure the overall effectiveness of our online advertising, content, and programming.

3. How We Use the Personal Identifiable Information Collected

We use the information that you provide to us or that we collect about you to:

  • Present our sites and apps to you, and provide you with information, products or services that you request from us.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • Provide, improve and develop our products and services to help you get the most value out of the products you purchase, including maximizing the savings you achieve from using the products.
  • Communicate with you about our products and services and respond to you when you contact us.
  • Promote security by using the information collected to verify accounts and activity to promote security on our sites and apps.

The usage information we collect helps us to improve our sites and apps and to deliver a better and more personalized experience by enabling us to:

  • Store information about your preferences, allowing us to customize our sites and apps according to your individual interests.
  • Speed up your searches.
  • Recognize you when you use our sites and apps.
  • Communicate with you about our products and services and respond to you when you contact us.
  • Promote security by using the information collected to verify accounts and activity to promote security on our sites and apps.

4. How We Use the Non-Personal Identifiable Information Collected

We may use Third Party Service Providers to track and analyze Non-Personal Identifiable usage and volume statistical information from users to administer our sites and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for Advertisers. No Personal Identifiable Information will be published, only general summaries of the activities of our users. Such data is collected on our behalf, and is owned and used by us.

5. Release of the Information Collected

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal identifiable information that we collect:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our sites or apps users is among the assets transferred.
  • To fulfil the purpose for which you provide it. For example, if you give us an e-mail address to use the “e-mail a friend" feature of our websites or apps, we will transmit the contents of that e-mail and your e-mail address to the recipients.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including responding to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6. User Choices on Collection, Use and Disclosure Information

We strive to provide you with choices regarding the personal information you provide to us and how it is to be used. Please consider the following mechanisms to control your information:

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our sites or apps may be inaccessible or not function properly.
  • Location Information. You can choose whether or not to allow our apps to collect and use real-time information about your device's location through the device's privacy settings. If you block the use of location information, some parts of our apps may be inaccessible or not function properly.
  • Promotional Emails from EatPlayLive. Promotional emails advertise our products and services, including exclusive sales and other offers, and/or the products and services of our Partners and Affiliates. If you do not want to receive Promotional Emails from us, you may elect to opt-out of receiving Promotional Emails at any time after registering by e-mailing us at [email protected] or by hitting the "unsubscribe" button at the bottom of any of our e-mails. When contacting us, please indicate your name, address, email address, and what Promotional Emails you do not want to receive.

7. Retention of Personal Data

We will retain your personal data for as long as necessary to perform our contractual obligations to you and as required by applicable laws. Should you wish to know more about the personal data we have about you, you can exercise your rights of access at any time by emailing us at [email protected]

Please note that while we are ready to assist you, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous purchases for financial reporting and compliance reasons.

8. Changes to Privacy Policy

We may update our privacy policy. If we make material changes to our privacy policy, we will post the updated privacy policy on this page and notify you by e-mail and/or text message to the primary e-mail address and/or phone number specified in your account.

The effective date of the privacy policy is the “Last Modified" date identified at the top of the page.

9. Customer Service

To ask questions or comment about this Privacy Policy, contact us at [email protected]